ARTICLE 1: OBJECT
These conditions of sale are intended to define the contractual relationship between the company FLEUX, SARL registered in the Paris Trade and Companies Register under number B481283901, and the buyer and the conditions applicable to any purchase made through the merchant site. of FLEUX, FLEUX, whether the buyer is a professional or a consumer. The acquisition of a good or a service through this site implies unreserved acceptance by the buyer of these conditions of sale.
FLEUX reserves the right to be able to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.
ARTICLE 2. TERMINOLOGY
The services offered by FLEUX on its website, namely the sale of products, will hereinafter be referred to as the "products", each person wishing to benefit from the products and having met the general conditions provided for in article 4 will be hereinafter referred to as a "customer", each company having mandated FLEUX to sell a product belonging to it on its site will be referred to as a "supplier", each order placed by a customer under the conditions provided for will be referred to below as "the order".
ARTICLE 3. CHARACTERISTICS OF THE GOODS AND SERVICES OFFERED
The products and services offered are those listed in the catalog published on the FLEUX website.
The descriptions of the products offered by FLEUX on its site are, within the limits of the information provided by the suppliers to FLEUX, exact. However, the information given on each product sheet is given as an indication and FLEUX cannot be held liable if errors are found. The photographs do not enter the contractual field. The FLEUX company undertakes to make its best efforts to correct errors or omissions as quickly as possible after having been informed of them.
All the texts and images presented on the FLEUX company website are reserved, for the whole world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.
ARTICLE 4. DURATION OF VALIDITY OF SALES OFFERS
In the event of an order for several products, one or more of which have a delivery time indicated on the product sheet, the entire order will be shipped by default at the end of this delivery time.
In the event of an order for a product that has become unavailable, the customer will be informed of this unavailability, as soon as possible, by e-mail or telephone, of the restocking period, the delivery of a partial order or the cancellation of his order. . A product substitution may be offered to the customer, often by telephone; in case of absence, an email will then be sent. If the debit has already occurred at the time of the information given on the unavailability of the product, a request for reimbursement of the sums incurred is made: an email is then sent to the customer on this subject. Following this request, the period for which the bank account is credited is 14 days according to the law in force.
ARTICLE 5. PRICE OF PRODUCTS
The "Catalog" section of our site indicates the prices in euros, all taxes included, excluding postage. The amount of VAT and shipping costs appear on the screen at the end of the selection of the various products by the customer.
The prices appearing in the catalog are prices inclusive of VAT in euros taking into account the VAT applicable on the day of the order; any rate change may be passed on to the price of the products or services. FLEUX reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer, provided that the price is serious. The prices indicated do not include order processing, transport and delivery costs provided that they take place in the geographical areas provided for below.
ARTICLE 6. ORDER
Customers have the option of ordering in two ways:
On the Internet: https://www.fleux.com/
By telephone, by calling our stores from Monday to Friday from 11.30 a.m. to 8 p.m. on 01 42 78 27 20 for Fleux 1, 01 42 77 73 85 for Fleux 2, 01 42 74 51 82 for Fleux 3, 01 42 74 65 54 for Fleux 4, 01 43 48 73 75 for F6 and for the website: 01 53 00 93 30 from 9 a.m. to 5 p.m.
Customers guarantee that they are fully entitled to use the bank card and that this bank card gives access to sufficient funds to cover all costs resulting from the use of the products. Only persons legally capable of entering into contracts concerning the goods and services offered on the site can order on the FLEUX site.
By clicking on the "Finish my order" button during the ordering process, the customer declares to fully and unreservedly accept all of these General Conditions of Sale. The data recorded by FLEUX constitutes proof of all transactions between FLEUX and its customers. FLEUX will systematically confirm your order and then its dispatch by email.
The contractual information is presented in French and will be subject to confirmation containing this contractual information no later than the time of delivery. The prices of our products are indicated inclusive of all taxes and excluding participation in processing and shipping costs. FLEUX reserves the right to refuse any order from a customer with whom there is a dispute.
ARTICLE 7. TERMS OF PAYMENT
Payment for purchases is made by bank card. The credit cards accepted are: CB, Visa, Mastercard, American Express, Maestro and Paypal. The customer's bank account will be debited at the end of a period of 2 days following the date of the order and it will be considered effective after confirmation of their agreement from the bank payment centers. If the bank refuses, the order will be automatically cancelled.
Only the HiPay payment service has confidential information (card number, expiry date) which is inaccessible to a third party.
In accordance with the Data Protection Act of January 6, 1978, you have, at any time, a right of access, rectification, and opposition to all of your personal data by writing, by mail and by justifying your identity, to “FLEUX - Service Informatique et Libertés - 39 rue Sainte Croix de la Bretonnerie, 75004 PARIS” or by email to email@example.com.
ARTICLE 8. DELIVERIES
The products will be sent to the delivery address that the buyer indicated during the ordering process, only in the agreed geographical area. Participation in processing and shipping costs is inclusive of VAT. When shipping a complete order, FLEUX provides an original invoice including delivery costs and VAT.
FLEUX delivers parcels everywhere in mainland France and to European Union countries.
The risks are borne by the purchaser from the moment the products leave FLEUX's premises.
Delivery rates depend on the mode chosen, the country of delivery and the weight of the order. The detail can be viewed here.
The shipping time is indicated on the site for each product. Unless otherwise stipulated, products are dispatched within 24 hours, when the order is placed before 8am. For furniture, shipping can take up to 72 hours after the date of the order.
Products including an indication of additional time (“available within 3 weeks”) are pre-orderable items, the announced preparation time is therefore added to the delivery time.
The delivery times correspond to the processing and delivery times, themselves calculated according to the date of receipt of the goods. These times also vary by destination and do not include holidays and weekends. However, in the event of overrun exceeding 15 days, the customer will benefit from a period of 60 days from the date indicated for delivery to exercise his right of denunciation in accordance with the law of January 18, 1992. From the exercise of the right of termination, FLEUX makes a refund within 14 working days.
In the event of partial delivery, this right will only concern the undelivered balance of the order.
Each delivery is deemed to have been made as soon as the product is made available to the customer by the carrier, materialized by the control system used by the carrier. It is up to the recipient to check the shipments on arrival and to make any reservations and complaints that appear justified, or even to refuse the package, if it is likely to have been opened or if it bears obvious traces of deterioration. Said reservations and complaints must be sent by email to firstname.lastname@example.org within three working days of delivery of the products, with a photo of the packaging, the shipping box with the carrier's label visible. .
If the products delivered do not conform in kind or in quality to the specifications indicated in the delivery note, the customer must, under penalty of forfeiture, formulate his complaints within three days after delivery.
In the event of delay, breakage or missing items, the customer can contact our Customer Service via the "Contact(us)" section, on the FLEUX website or via email@example.com.
IN THE CASE OF A SENDING BY COLISSIMO MONITORING:
The customer can be informed of this departure by sending an email summarizing the products sent and informing of the tracking number allowing them to click or connect to the carrier's site to find out about their progress.
It then takes 2 to 3 working days to be delivered or to receive a delivery notice in the mailbox. From the filing of the transit advice note in the customer's mailbox, the latter has 15 days to collect it at the post office. If this period is exceeded, the package will be returned to FLEUX. It will be up to the customer to get back in touch with FLEUX for a possible reshipment or reimbursement of the order (excluding postage).
NON RECEIPT OF THE PACKAGE
If 5 working days after the shipment of the package, the customer has no news of his order, he can check the carrier's site with the tracking number entered and contact Customer Service to obtain more information on the delivery status of his package.
If neither the post office nor the parcel tracking (www.coliposte.net) say they have a trace of this parcel, the customer must then contact FLEUX via the "Contact" section.
The FLEUX Customer Service will then open an inquiry with the Post Office. The customer will then receive an email indicating that an investigation is open. The deadlines for a definitive response from the Post Office vary from one to three weeks, from the dispatch of the email sent to the customer.
If the package is found, it is then sent to the customer: the reception procedure then follows its normal course (deposit of the package or transit advice note, etc.)
If the package is declared lost (the final answer is often formulated within the maximum time, i.e. three weeks), www.fleux.com then notifies the customer and immediately initiates the return of the order or the reimbursement of the package (products and shipping costs). port), depending on the availability of the product and the customer's decision.
IN THE CASE OF A SHIPPING BY CARRIER:
In the case of bulky parcels, the parcel is packed and delivered on a pallet, at the doorstep or at the entrance of the building. The carrier and the customer make an appointment together for the delivery, deciding on a delivery day. Delivery can be made throughout the day to the customer, between 9 a.m. and 6 p.m.
In case of absence, a transit advice note is left in the mailbox: the contact details of the carrier are then communicated to the customer who must then agree on an appointment by calling them at the number indicated on the notice.
If the Customer has not shown up at the meeting time chosen with the carrier, the delivery will be unsuccessful. It will therefore be necessary to plan a second delivery, which will be invoiced to the customer. In the event of the Customer's unavailability on the date initially chosen, the Customer should notify the carrier 48 hours before the scheduled date. Without this, the chosen appointment cannot be cancelled.
If the carrier cannot leave the transit advice note (address unknown, door code not communicated, etc.), he contacts FLEUX to obtain the missing item from the customer. Without a response from him, the package returns to https://www.fleux.com/ and a refund is then made.
WITHDRAWAL IN STORE
FLEUX offers its customers the possibility of collecting their orders from the store, at n°40 rue Sainte Croix de la Bretonnerie, 75004 Paris, from the moment they have been informed by email of the availability of their orders.
Customers have one month to pick up the parcels from the date of dispatch of the notification sent by email "Ready for collection in store".
ARTICLE 9. CUSTOMER/SAV RELATIONS
For any information, question or complaint, the customer can contact the company's Customer Service from Monday to Friday, from 9 a.m. to 1 p.m. and from 2 p.m. to 5 p.m.
Address: 39 rue Sainte Croix de la Bretonrie 75004 Paris.
Tel: +33 (0)1 53 00 93 30
ARTICLE 10 – RIGHT OF WITHDRAWAL
All products sold benefit from the "satisfied or refunded" clause for 30 days from the date of delivery in accordance with the provisions of the Consumer Code, article L 121-21, provided that the product has not suffered from any damage and is in its original packaging.
In order to facilitate the processing of the refund, any return must be authorized in advance by FLEUX with the allocation of a return number and a return form to be inserted in the box with the returned products. You must therefore inform FLEUX of this at the following email address: firstname.lastname@example.org or via the withdrawal form on the “my account” page.
Returns will be made to the following address, unless otherwise specified: FLEUX, Service Retours, 39 rue Sainte Croix de la Bretonnerie, 75004 Paris.
The customer exercises his right of withdrawal in accordance with article L 121-21 of the Consumer Code within 30 days from receipt of the goods. This right is exercised by returning the product to FLEUX. Reimbursement to the customer will be made by bank transfer within 14 days of receipt of the goods by FLEUX, following the exercise of the right of withdrawal.
The right of withdrawal can also be exercised from the order and before the logistical processing of the package. In this case, the order is simply canceled and we proceed with the refund.
No return shipment against reimbursement will be accepted, whatever the reason.
This right of withdrawal can never come into play if the products delivered have obviously been used for a long time (beyond a few minutes).
The products must imperatively be returned correctly protected, in their original packaging, in perfect condition for resale (undamaged, damaged or soiled by the customer) accompanied by all possible accessories, instructions for use and documentation to the above address. indicated, accompanied by the original of the sales invoice, of which the customer will keep a copy.
Also cannot be taken back, packages for which no attached element allows the sender to be identified (order number, email, surname, first name, address).
The costs and risks associated with returning the product are the responsibility of the sender.
ARTICLE 11 – LEGAL GUARANTEE AGAINST HIDDEN DEFECTS
All the products supplied by the seller benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In the event of hidden defects in a product sold, it may be returned to the seller who will take it back, exchange it or refund it. All complaints, requests for exchange or refund must be made by email to email@example.com or by post to the following address: FLEUX, After-Sales Service, 39 rue Sainte Croix de la bretonnerie , 75004 Paris.
ARTICLE 12. RESPONSIBILITY
The seller, in the online sales process, is only bound by an obligation of means; its liability cannot be engaged for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems.
ARTICLE 13. INTELLECTUAL PROPERTY
All elements of the FLEUX site are and remain the exclusive intellectual property of FLEUX. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of FLEUX.
ARTICLE 14. PERSONAL DATA
The information collected or processed during your browsing on the FLEUX site is subject to computer processing intended for FLEUX, its subcontractors and its partners, in order to improve the services offered, process your requests, facilitate your navigation and your registration and to inform you of offers and news from FLEUX, except in the event of opposition on your part.
The recipients of the data are FLEUX, its subcontractors and partners.
In accordance with the provisions of law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, the site has been declared to the CNIL (Commission Nationale Informatique et Libertés), under No. 1655260 v 0. In accordance with this law, you have a right of access to data, as well as a right to modify and delete them.
In the event of transfer or use by third parties of personal data, FLEUX undertakes to inform the user beforehand in order to enable him to exercise his right of opposition. FLEUX can also provide consolidated statistics relating to its customers, its sales, exchange structures and relating to information on the site to trusted third parties, but these statistics will not contain any personal data.
This article cannot prevent the assignment or transfer of activities to a third party. Consequently, in accordance with the Data Protection Act of January 6, 1978, the customer may exercise his right of access to the file and his right of rectification or deletion for information concerning him by sending his request (indicating email address, name , first name, postal address), by going to the FLEUX website, in the “Contact” section or by post to the following address: 39 rue Sainte Croix de la Bretonnerie 75004 Paris.
In accordance with the law "Informatique et Libertés" of January 6, 1978 amended in 2004, you have the right to access and rectify information concerning you, which you can exercise by contacting us, attaching to your request a copy of an identity document by post: FLEUX, Communication Department, 39 rue Sainte Croix de la Bretonnerie 75004 Paris.
You can also, for legitimate reasons, object to the processing of data concerning you.
You can also access the information concerning you and possibly make the necessary corrections directly on the site by going to your account.
Finally, you also have the option of unsubscribing from the newsletters offered by FLEUX by clicking on the link provided at the bottom of the page in the last newsletter received.
In addition, your banking information is never in our possession. Transactions are entirely processed by the HiPay and Paypal payment solution.
ARTICLE 15. ARCHIVING
FLEUX will archive the purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code. FLEUX's computerized registers will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
ARTICLE 15 – LIABILITY – DISPUTES – APPLICABLE LAW
The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, FLEUX cannot be held liable in the event of an error in one of these photographs or one of these texts.
FLEUX cannot be held responsible for damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or misuse of the products marketed. The same is true for any changes to the products resulting from the suppliers.
Stone, marble or unprotected wood are materials whose maintenance must be meticulous.
Indeed, natural stone or wood have a protective finish, but remain very fragile to humidity and grease in particular.
That's why we recommend using coasters, and any spills should be wiped up immediately.
Consequently, Fleux disclaims all liability related to use contrary to the stipulated recommendations.
The liability of FLEUX will, in any event, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have persisted despite all the precautions taken in the presentation of the products.
FLEUX cannot be held responsible, towards a customer or a third party, for any indirect damage, loss of business, profit or turnover, occurring in any way whatsoever, even if this damage or this loss or damage was foreseeable by FLEUX, or if its possibility had been brought to its attention.
Without limiting the preceding paragraphs, the liability of FLEUX under the terms of these general conditions may not exceed an amount equal to the sums paid or payable during the transaction at the origin of the said liability, whatever the cause or the form of the action concerned.
FLEUX cannot be held responsible for the non-performance of the contract concluded in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and/or communications, flooding , fire.
In the event of a dispute, the customer will first contact FLEUX to obtain an amicable solution. Failing this, the courts of Paris have sole jurisdiction, regardless of the places of delivery and the methods of payment accepted.
These general conditions of sale in French will be executed and interpreted in accordance with French law. Any dispute that may arise regarding its validity, interpretation or execution will be submitted to the Courts of Paris, to which it is expressly granted exclusive jurisdiction.
FLEUX reserves the right to modify the general conditions of sale. Customers who do not want contractual relations to be governed by the new version of the general conditions of sale, must notify this and, from the date from which the new version takes effect, they must stop using the services. FLOW. In the event that any of the terms of the general conditions of sale are considered illegal or unenforceable by a court decision, the other provisions will remain in force.