DELIVERY AND RETURNS
DELIVERY
Find details of prices and delivery times below.
Delivery times include the time taken to prepare, ship and receive packages at your home.
For purchases of items not in stock, an additional delivery time is indicated on the product pages of the website. Orders containing made-to-order items will be shipped as soon as our logistics team receives all items.
For more information, please contact our Customer Service.
Delivery costs and times are calculated based on the weight of the package, the destination and the postal service chosen.
In the case of an order for large furniture, only delivery via a private carrier is offered.
Our delivery service is part of our company's eco-responsible policy. The packaging boxes used for your orders are made from 70% recycled materials and are 100% recyclable. We also use cornstarch-based tape and 100% recycled and recyclable kraft paper.
METROPOLITAN FRANCE
Fleux offers two delivery methods in Metropolitan France, Corsica and Monaco.
Rates are calculated based on weight, delivery method chosen and delivery destination
|
Up to 1kg |
Up to 3.5kg |
Up to 5kg |
Up to 10kg |
Up to 15kg |
Up to 20kg |
Up to 30kg |
|
|
Standard (3 to 8 days) |
6.90€ |
6.90€ |
9.90€ |
12.90€ |
16.90€ |
20.90€ |
30.90€ |
|
Relay point (3 to 10 days) |
4.90€ |
4.90€ |
4.90€ |
8.90€ |
10.90€ |
20.90€ |
The delivery times announced are subject to the availability of the items in the order. A longer shipping time is to be expected if one of the items in the order is pre-ordered.
PICK UP IN STORE
In our store at 39 rue Sainte Croix de la Bretonnerie, Paris 4 (24 hours subject to availability of items from Monday to Friday)
In-store pickup is free.
Our Customer Service will notify you by email when your order is available in our store.
PRIVATE CARRIER
Guisnel (by appointment)
For large furniture (excluding standard sizes and/or weighing more than 30 kg), a private carrier will deliver to your home, to the floor and room of your choice. From €29
Unpacking and removal of packaging are included in the service.
INTERNATIONAL
Fleux offers three delivery methods in Europe (excluding Metropolitan France).
We do not yet offer delivery to French overseas departments and regions (DROM), nor to countries outside Europe and Great Britain.
Rates are calculated based on weight, delivery method chosen and delivery destination.
|
Up to 1kg |
Up to 5kg |
Up to 10kg |
Up to 15kg |
Up to 20kg |
Up to 30kg |
|||
|
Zone 1 |
STANDARD (2 to 10 days) |
6.9 € |
9.9 € |
12.9 € |
16.9 € |
20.9 € |
30.9 € |
|
|
EXPRESS (24 to 48 hours) |
12.9 € |
16.9 € |
20.9 € |
30.9 € |
50 € |
50 € |
||
|
Zone 2 |
STANDARD (2 to 10 days) |
12.9 € |
16.9 € |
20.9 € |
30.9 € |
50 € |
50 € |
|
|
EXPRESS (24 to 48 hours) |
20.9 € |
30.9 € |
60 € |
90 € |
150 € |
200 € |
||
|
Zone 3 |
STANDARD (2 to 10 days) |
16.9 € |
20.9 € |
30.9 € |
50 € |
50 € |
50 € |
|
|
EXPRESS (24 to 48 hours) |
30.9 € |
60 € |
90 € |
150 € |
200 € |
350 € |
||
|
Zone 4 |
STANDARD (2 to 10 days) |
20.9 € |
30.9 € |
50 € |
70 € |
90 € |
90 € |
|
|
EXPRESS (24 to 48 hours) |
50 € |
60 € |
90 € |
150 € |
200 € |
350 € |
PRIVATE CARRIER
Guisnel (by appointment )
In the case of large furniture (excluding standard formats and/or weighing more than 30 kg), a private carrier will deliver to your home, to your doorstep or building.
EXCHANGES AND RETURNS
All products sold on the e-shop benefit from the "satisfied or refunded" clause for 30 days from the date of delivery, provided that the product has not suffered any damage and is in its original packaging.
To facilitate refund processing, all returns must be notified to our Customer Service team in advance. A return slip must be included in the box with the returned products. You can contact us at the following email address: commande@fleux.com or via the withdrawal form on the "my account" page.
Unfortunately, exchanges are not possible.
You will find more information about our exchange and return policy, your right of withdrawal and delivery rates in our General Conditions of Sale.